Shipping policy
Shipping Policy
Welcome to Hall Watch Collective. We are dedicated to delivering your timepieces safely and efficiently. Below you will find the details of our shipping practices and policies.
Processing & Handling Time
- Handling Time: 1 to 2 business days.
- Order Cutoff: Orders placed after 5:00 PM EST will begin processing the next business day.
- Dispatch Alerts: You will receive a tracking number once your order ships.
Shipping Rates & Estimates
- Domestic Shipping: Calculated automatically at checkout based on item weight and destination.
- International Shipping: Calculated automatically at checkout based on item weight and destination.
- Delivery Estimates: Shown at checkout depending on the selected courier service.
International Shipping, Duties, and Taxes
- Customs Fees: International orders may face import duties and taxes.
- Fee Responsibility: The customer pays all eventual customs fees and tariffs.
- Policy Compliance: We cannot mark items as gifts to bypass customs laws.
Damages and Issues
- Inspection: Please inspect your package immediately upon arrival.
- Reporting: Contact us within 48 hours if an item is damaged or incorrect.
- Required Info: Provide your order number and photos of the damage.
Contact Information
If you have any questions about your shipment, please reach out to us:
- Email: HallWatchCollective@gmail.com
- Response Time: We reply to all inquiries within 24 hours on business days.